On February 21, 2024, Change Healthcare identified a cyber security incident impacting our industry. As a follow up to our communication on March 11, 2024, Partners Health Plan (PHP) would like to provide guidance to our network providers on alternative methods to submit claims. For more information, we recommend monitoring Change Healthcare’s response here and here. You can also contact your designated Provider Relations Account Manager, reply to this email, or open a ticket with us using this link.
Claims Submission
PHP has disconnected our systems from Change Healthcare, but we have other options for claims submission. Effective March 11, 2024, PHP has gone live with Optum.
- Electronic Alternatives to Change Healthcare
- PHP’s Submitter ID is 14966
- HealthSmart Clearinghouse – CareVu
- Process remains the same. If already set up with CareVu, no action needed.
- If you’d like to establish a connection directly with CareVu, please complete the EDI Enrollment Packet. For more information, you can contact CareVu at: 888-744-6638
- Optum
- Other Clearinghouses
- Where you previously selected Change Healthcare, now you should select Optum.
- Other Options
- Web-Based Submission to our Provider Portal
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- Paper Claims Submission
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- Partners Health Plan
P.O. Box 240356
Apple Valley, MN 55124