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Partners Health Plan

The following list provides contact information for helpful resources for PHP FIDA-IDD Plan Participants. 

Partners Health Plan - Help Center

Care Management Leadership

Contact Information by region for Care Management Directors, Regional Directors and Clinical Team Leaders.

Participant Services

Partners Health Plan

1-855-747-5483 or TTY/TDD: 711

Participant Ombudsman

Independent Consumer Advocacy Network (ICAN)

ICANNY.ORG

Mon - Fri 8:00 am - 6:00 pm
1-844-614-8800

(a free interpreter is available).
TTY: 7-1-1

NY Relay

24 hours per day, 365 days per year

7-1-1 ; 1-800-662-1220
(for out of state)

Nurse Advice Line

24 hours per day, 365 days per year

Call 1-855-769-2507

Telemedicine – Urgent Care

24 hours per day, 365 days per year

Use the StationMD mobile application or call 1-877-782-8637

Pharmacy Participant Services (MedImpact)

1-888-648-6759

Transportation (Ride Health)

Book a Trip with Ride Health 1-844-982-3194

Vision Services (NVA)

1-877-865-7925

Dental Services (DentaQuest)

1-833-493-0576

Durable Medical Equipment (DME)

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Grievances & Appeals

8:00 am - 8:00 pm - seven days a week

1-855-747-5483 or TTY/TDD: 711

Fraud, Abuse and Compliance Hotline

PHONE: 1.855.252.7606

ONLINE: Compliance Resource Center
Note: Enter "Partners Health Plan" in Organization Name field when filing a report online.

Medicare

24 hours per days, 365 days per year

MEDICARE.GOV

1-800-MEDICARE or
1-800-633-4227
TTY: 1-877-486-2048

NY Health Insurance Information

Counseling, and Assistance Program (HIICAP)

AGING.NY.GOV

1-800-701-0501

NY Quality Improvement Organization (Livanta)

M-F 9:00 am – 5:00 pm

LIVANTAQIO.COM/EN

1-866-815-5540
TTY: 1-866-868-2289

Social Security

M-F 8:00 am – 7:00 pm

SSA.GOV

1-800-772-1213

New York Medicaid Choice

M-F 8:30 am – 8:00 pm | Sat 10:00 am – 6:00 pm

NYMEDICAIDCHOICE.COM

1-844-343-2433
TTY: 1-888-329-1541

How can we assist you?

Contact Partners Health Plan for current member assistance, to learn more about becomming a PHP member, or for general quesitons and inquiries.