Accessibility Tools


Provider Resources

Important provider resources, forms and guidelines for providers in the Partners Health Plan network.

Billing & Claims

Claims and billing submission guidelines, contact information, and other billing and claims resources

Authorizations & Appeals

Authorization requirements, request forms, and appeal / greivance information.

Durable Medical Equipment (DME)

DMEPOS Requests, Requirements and Resources

FAQ & Reference Guide

Important contact information and frequently asked questions.

2023 Provider Manual

Provider Events & Webinars

Previous Provider Webinars

March 22, 2023 Provider Webinar:
What is IDD Care Management and What Does It Mean To Me?

This webinar was in collaboration with Partners Health Plan and focused on how Care Management is different when in support of someone with an Intellectual or Developmental Disability (IDD) and the importance of collaboration between IDD Care Managers and the provider community.

PRESENTED BY: Steven Merahn, MD, Medical Director

Webinar Slides

February 24, 2022 Provider Webinar
in Collaboration with Care Design NY:
The Life Plan Process

This webinar reviewed the CDNY & PHP alignment, the Life Plan process, the CDNY and PHP escalation process, and how to ensure effective communication and timely resolution.

Webinar Slides

Webinar Q&A

October, 26, 2021 Provider Webinar:
Important Billing and Claims Updates and Reminders

This webinar reviewed Partners Health Plan’s Care Management model, the Life Plan, and important billing and claims reminders, how to appeal a claim denial and timely filing guidelines.

Webinar Slides

Webinar Q&A

Provider News, Updates & Announcements

Stay up-to-date on important information for providers in the PHP Provider Network.

UPDATE: ARPA Workforce Stabilization Payment Initiative

June 1, 2023 Dear Provider:  Partners Health Plan (PHP) wants to provide you with an update r...

RISE Special Needs Plan Leadership Summit

RISE Special Needs Plan Leadership Summit Why Individuals with IDD Should Be Considered a "Hea...

PHP Expands Dental Services to Members With Mobile Clinics

PHP Expands Dental Services to Members With Mobile Clinics Partners Health Plan (PHP) has expande...

Need Provider Assistance?

The Partners Health Plan Network Development and Provider Relations team is here to assist you with your billing, claims, authorization, education, and any other general inquiry. Use the Contact Us button below to complete a Provider Ticket Submission Form.

Contact Us
  • Partners Health Plan
  • 2500 Halsey Street
    Bronx, NY 10461
  • (855) PHP-LIVE or (855) 747-5483
  • TTY:711
  • 8am-8pm, 7 days a week

Follow us

855-747-5483 | TTY/TDD:711
Partners Health Plan is a managed care plan that contracts with Medicare and the New York State Department of Health (Medicaid) to provide benefits to Participants through the Fully Integrated Duals Advantage for Individuals with Intellectual and Developmental Disabilities (FIDA-IDD) Demonstration.


The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide participants free, confidential assistance on any services offered by Partners Health Plan. ICAN may be reached toll-free at 1-844-614-8800 (TTY users call 711, then follow the prompts to dial 844-614-8800) or online at