Compliance

The purpose of Partners Health Plan’s (PHP) Compliance Program is to assure corporate compliance and promote corporate integrity. It is PHP’s commitment to ensure an environment that promotes the highest ethical conduct and compliance with applicable laws, regulations, policies, and procedures.

PHP has a Compliance Program aimed at establishing a culture that promotes prevention, detection, and resolution for any misconduct or violation of the Compliance Program.

Compliance Officer

The Compliance Program includes communication lines to the Compliance Officer that are accessible to all employees, persons associated with PHP, including individuals served and their families and advocates, executives and Board of Manager members, to allow compliance issues to be reported. These communication lines include a method for anonymous reporting. Any compliance issue reported to the Compliance Officer will be taken seriously and investigated.

Who Can File A Report?

Anyone, may report a suspected violation of the Code of Conduct, Compliance Guidelines, operational policies, any law or regulation, or any other concern to the Compliance Officer.

FILE A REPORT

By Email:

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By Mail:

Partners Health Plan
C/O Compliance Officer
2500 Halsey Street
Bronx, NY 10461

Phone:

Partners Health Plan has
an Anonymous Compliance Hotline that is accessible
24 hours a day,
7 days a week.
Compliance Hotline:
1-877-382-2942

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Contact Us

Partners Health Plan
2500 Halsey Street
Bronx, NY 10461

(855) PHP-LIVE or (855) 747-5483
TTY:711
8am-8pm, 7 days a week

855-747-5483 | TTY/TDD:711
Partners Health Plan is a managed care plan that contracts with Medicare and the New York State Department of Health (Medicaid) to provide benefits to Participants through the Fully Integrated Duals Advantage for Individuals with Intellectual and Developmental Disabilities (FIDA-IDD) Demonstration.

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The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide participants free, confidential assistance on any services offered by Partners Health Plan. ICAN may be reached toll-free at 1-844-614-8800 (TTY users call 711, then follow the prompts to dial 844-614-8800) or online at icannys.org.