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I support a member named Katherine who requires bilateral hearing aids. Her hearing aids were repaired four times and still failed to work, and her previous coverage only allowed for the replacement of one hearing aid. When Katherine joined PHP Care Complete FIDA-IDD Plan, I recommended that she get an evaluation with our provider for audiology and hearing aid services. She went to our provider and the hearing aids were ordered that day! A few weeks after her appointment I received an email from Katherine’s mother thanking me for all of my help in getting Katherine new hearing aids in such a timely manner. She also reported that the provider’s staff was so nice and very informative. Katherine and her family are very pleased with her new hearing aids!

Story provided by a Care Manager at PHP

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