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Contact Provider Relations

CLICK HERE to contact the Provider Relations team for current provider assistance or to request more
information about becoming a provider in the Partners Health Plan network.


A message to our OPWDD Service Providers:  

PHP is currently working to implement the new claims guidelines regarding Appendix K Waiver Services and expect to be ready to process claims shortly. 

In the interim, if you have questions please contact our Provider Services Line at 844-871-2355 or submit your questions through our website.

We appreciate your patience during this challenging time and appreciate all that you do for our members.

 

To submit or set up ELECTRONIC claim submissions, contact:


Change HealthCare (Formerly called Emdeon) EDI Claim Submission

Use Submitter ID: 14966; or
Call Phone: 877-363-3666

* A fee will be charged for claim submission.

OR

HealthSmart Clearinghouse by calling 888-744-6638.

* There is no fee for claim submission.


To submit PAPER claims, please send to the following address:

Partners Health Plan
P.O. Box 16309
Lubbock, TX 79490


For ALL other claim inquiries, please contact PHP Provider Services at 1-855-747-5483.

Please click here for our Billing and Claims Submission Guidelines.

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