The following list provides contact information for PHP’s various departments and other helpful resources.


Participant Services

1-855-747-5483 or TTY/TDD: 711

8:00 a.m. – 8:00 p.m. – seven days a week


Inquiries

Partners Health Plan

Attn: Inquiries
655 Third Avenue, 2nd Floor
New York, NY 10017


Nurse Advice Line

1-855-769-2507

24 hours per day, 365 days per year


Grievances & Appeals

1-855-747-5483 or TTY/TDD: 711

Fax: 1-855-619-4678

8:00 a.m. – 8:00 p.m. – seven days a week


Fraud and Abuse Hotline

1-855-747-0013


Participant Ombudsman –
Independent Consumer Advocacy Network (ICAN)

1-844-614-8800 (a free interpreter is available).

TTY: 7-1-1

www.icannys.org


Provider Services

1-855-747-5483

M-F 8:00 a.m. – 6:00 p.m.


NY Relay

7-1-1 ;  1-800-662-1220 (for out-of-state)

24 hours per days, 365 days per year


Pharmacy Participant Services (PerformRx)

1-855-508-1718


Transportation (LogistiCare)

1-855-369-3721


Vision Services (NVA)

1-877-865-7925


Dental Services (BeneCare)

1-800-903-3335


Hearing Services (HearUSA)

1-877-664-9353

www.hearusa.com


New York Medicaid Choice

1-844-343-2433

TTY: 1-888-329-1541

M-F 8:30 a.m. – 8:00 p.m. , Sat 10:00 a.m. – 6:00 p.m.

www.nymedicaidchoice.com


Medicare

1-800-MEDICARE or 1-800-633-4227

TTY: 1-877-486-2048

24 hours per days, 365 days per year

www.medicare.gov


NY Health Insurance Information, Counseling, and Assistance Program (HIICAP)

1-800-701-0501

www.aging.ny.gov


NY Quality Improvement Organization (Livanta)

1-866-815-5540

TTY: 1-866-868-2289

M-F 9:00 am – 5:00 pm, S-S 11:00 am – 3:00 pm


Social Security

1-800-772-1213

M-F 7:00 am – 7:00 pm

www.ssa.gov


PHP Administration

1-646-844-4020

M-F 8:00 a.m. – 5:00 p.m.