Help Center

The following list provides contact information for PHP’s various departments and other helpful resources.

Participant Services

1-855-747-5483 or TTY/TDD: 711

8:00 a.m. – 8:00 p.m. – seven days a week

Inquiries

Partners Health Plan

Attn: Inquiries
655 Third Avenue, 2^nd Floor
New York, NY 10017

Nurse Advice Line

1-855-769-2507

24 hours per day, 365 days per year

Grievances & Appeals

1-855-747-5483 or TTY/TDD: 711

Fax: 1-855-619-4678

8:00 a.m. – 8:00 p.m. – seven days a week

Fraud and Abuse Hotline

1-855-747-0013

Participant Ombudsman –

Independent Consumer Advocacy Network (ICAN)

1-844-614-8800 (a free interpreter is available).

TTY: 7-1-1

www.icannys.org

Provider Services

1-855-747-5483

M-F 8:00 a.m. – 6:00 p.m.

NY Relay

7-1-1 ;  1-800-662-1220 (for out-of-state)

24 hours per days, 365 days per year

For information related to 2020 dates of services:

Pharmacy Participant Services (PerformRx)

1-855-508-1718

For information related to 2021 dates of services:

MedImpact

1-888-648-6759

Transportation (Modivcare, formerly LogistiCare)

1-855-369-3721 (Transportation Reservations)

1-855-369-3722 (Where’s My Ride)

Vision Services (NVA)

1-877-865-7925

Dental Services (BeneCare)

1-800-903-3335

New York Medicaid Choice

1-844-343-2433

TTY: 1-888-329-1541

M-F 8:30 a.m. – 8:00 p.m. , Sat 10:00 a.m. – 6:00 p.m.

www.nymedicaidchoice.com

Medicare

1-800-MEDICARE or 1-800-633-4227

TTY: 1-877-486-2048

24 hours per days, 365 days per year

www.medicare.gov

NY Health Insurance Information, Counseling, and Assistance Program (HIICAP)

1-800-701-0501

www.aging.ny.gov

NY Quality Improvement Organization (Livanta)

1-866-815-5540

TTY: 1-866-868-2289

M-F 9:00 am – 5:00 pm, S-S 11:00 am – 3:00 pm

Social Security

1-800-772-1213

M-F 7:00 am – 7:00 pm

www.ssa.gov

PHP Administration

1-646-844-4020

M-F 8:00 a.m. – 5:00 p.m.