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The following list provides contact information for PHP’s various departments and other helpful resources.

Participant Services

1-855-747-5483 or TTY/TDD: 711

8:00 a.m. – 8:00 p.m. – seven days a week


Partners Health Plan

Attn: Inquiries
655 Third Avenue, 2nd Floor
New York, NY 10017

Nurse Advice Line


24 hours per day, 365 days per year

Grievances & Appeals

1-855-747-5483 or TTY/TDD: 711

Fax: 1-855-619-4678

8:00 a.m. – 8:00 p.m. – seven days a week

Fraud and Abuse Hotline


Participant Ombudsman –
Independent Consumer Advocacy Network (ICAN)

1-844-614-8800 (a free interpreter is available).

TTY: 7-1-1

Provider Services


M-F 8:00 a.m. – 6:00 p.m.

NY Relay

7-1-1 ;  1-800-662-1220 (for out-of-state)

24 hours per days, 365 days per year

For information related to 2020 dates of services:
Pharmacy Participant Services (PerformRx)


For information related to 2021 dates of services:


Transportation (Modivcare, formerly LogistiCare)

1-855-369-3721 (Transportation Reservations)

1-855-369-3722 (Where’s My Ride)

Vision Services (NVA)


Dental Services (BeneCare)


New York Medicaid Choice


TTY: 1-888-329-1541

M-F 8:30 a.m. – 8:00 p.m. , Sat 10:00 a.m. – 6:00 p.m.


1-800-MEDICARE or 1-800-633-4227

TTY: 1-877-486-2048

24 hours per days, 365 days per year

NY Health Insurance Information, Counseling, and Assistance Program (HIICAP)


NY Quality Improvement Organization (Livanta)


TTY: 1-866-868-2289

M-F 9:00 am – 5:00 pm, S-S 11:00 am – 3:00 pm

Social Security


M-F 7:00 am – 7:00 pm

PHP Administration


M-F 8:00 a.m. – 5:00 p.m.

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