The following list provides contact information for PHP’s various departments and other helpful resources.
Participant Services
1-855-747-5483 or TTY/TDD: 711
8:00 a.m. – 8:00 p.m. – seven days a week
Inquiries
Partners Health Plan
Attn: Inquiries
655 Third Avenue, 2nd Floor
New York, NY 10017
Nurse Advice Line
1-855-769-2507
24 hours per day, 365 days per year
Grievances & Appeals
1-855-747-5483 or TTY/TDD: 711
Fax: 1-855-619-4678
8:00 a.m. – 8:00 p.m. – seven days a week
Fraud and Abuse Hotline
1-855-747-0013
Participant Ombudsman –
Independent Consumer Advocacy Network (ICAN)
1-844-614-8800 (a free interpreter is available).
TTY: 7-1-1
Provider Services
1-855-747-5483
M-F 8:00 a.m. – 6:00 p.m.
NY Relay
7-1-1 ; 1-800-662-1220 (for out-of-state)
24 hours per days, 365 days per year
Pharmacy Participant Services (PerformRx)
1-855-508-1718
Transportation (LogistiCare)
1-855-369-3721 (Transportation Reservations)
1-855-369-3722 (Where’s My Ride)
Vision Services (NVA)
1-877-865-7925
Dental Services (BeneCare)
1-800-903-3335
Hearing Services (HearUSA)
1-877-664-9353
New York Medicaid Choice
1-844-343-2433
TTY: 1-888-329-1541
M-F 8:30 a.m. – 8:00 p.m. , Sat 10:00 a.m. – 6:00 p.m.
Medicare
1-800-MEDICARE or 1-800-633-4227
TTY: 1-877-486-2048
24 hours per days, 365 days per year
NY Health Insurance Information, Counseling, and Assistance Program (HIICAP)
1-800-701-0501
NY Quality Improvement Organization (Livanta)
1-866-815-5540
TTY: 1-866-868-2289
M-F 9:00 am – 5:00 pm, S-S 11:00 am – 3:00 pm
Social Security
1-800-772-1213
M-F 7:00 am – 7:00 pm
PHP Administration
1-646-844-4020
M-F 8:00 a.m. – 5:00 p.m.