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What to know when going to an appointment!

  • Remember to always bring your PHP Insurance Card to any medical appointment or pharmacy visit.

  • Show the Card when you get to the office, even if they do not ask to see it. This will ensure that your doctor will bill PHP correctly.

  • Balance billing is a practice in which doctors or hospitals bill you for charges. PHP does not allow providers to charge you for any services.

  • You are not responsible to pay the bill. If you receive a medical bill for any service, please contact your Care Manager immediately so we can assist you.

Always keep your PHP Card in a safe place. If you have lost your Card, please contact your Care Manager or call our Participant Services line at: 1-855-747-5483, TTY/TDD: 711.

Contact Us
  • Partners Health Plan
  • 2500 Halsey Street
    Bronx, NY 10461
  • (855) PHP-LIVE or (855) 747-5483
  • TTY:711
  • 8am-8pm, 7 days a week

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855-747-5483 | TTY/TDD:711
Partners Health Plan is a managed care plan that contracts with Medicare and the New York State Department of Health (Medicaid) to provide benefits to Participants through the Fully Integrated Duals Advantage for Individuals with Intellectual and Developmental Disabilities (FIDA-IDD) Demonstration.


The State of New York has created a Participant Ombudsman Program called the Independent Consumer Advocacy Network (ICAN) to provide participants free, confidential assistance on any services offered by Partners Health Plan. ICAN may be reached toll-free at 1-844-614-8800 (TTY users call 711, then follow the prompts to dial 844-614-8800) or online at