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This novel (new) coronavirus, titled COVID-19 is a respiratory disease. Current information suggests symptoms, which include fever, cough and shortness of breath, may appear 2 – 14 days after exposure. Please visit the below links for the most up to date information on COVID-19.

New York State Department of Health

Centers for Disease Control and Prevention

NYS OPWDD Guidance and Updates

NYS OPWDD COVID-19 Further Info

NYC Health: COVID-19 Information in Multiple Languages

PHP Telemedicine – Member Flyer

Partners Health Plan is closely monitoring all guidance from the federal and state government (CMS and NYSDOH) to ensure our members are protected during the declared state of emergency in our area.

  • PHP Care Complete FIDA-IDD Plan does not require prior authorization for diagnostic blood tests.
  • PHP has lifted restrictions on early medication refill and prior authorization requirements to ensure participants immediate access to their prescription medications for the duration of New York State’s declared state of emergency.
  • More information regarding COVID-19 testing is forthcoming from the Department of Health, PHP will provide updates when possible.
  • If you are a participant of PHP Care Complete FIDA-IDD Plan and have any additional questions or concerns, please contact your Clinical Team Leader directly or our 24/7 Nurse Advice Line at 1-855-769-2507 (TTY: 711).


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