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New Partnership Improves Care and Reduces Costs for People with Disabilities

Partners Health Plan (PHP) and StationMD launched a partnership to improve access to medical care for people with intellectual and/or developmental disabilities (I/DD), which includes those with cerebral palsy, Down Syndrome, autism and other physical and mental impairments. One year of data demonstrated that the partnership significantly reduced the need for Emergency Room (ER) visits and hospitalization, thus reducing medical costs for patients and payers.

PHP is a managed care organization dedicated solely to providing support and services to 1,750 individuals with I/DD in the New York downstate region. PHP currently has approximately 1,100 members who have access to the StationMD telehealth technology. StationMD is a telemedicine company specializing in serving people with I/DD across the country.

“Our son has significant medical needs from a neurological impairment. At the height of the pandemic, he suddenly started clenching his jaw, and he stopped engaging with us. He needed immediate medical assistance, but a trip to the ER could have been devastating to his safety and well-being. Through our PHP telemedicine benefit, a StationMD physician provided immediate, informed, and sensitive support, and navigated us through this critical neurological episode without us ever leaving home,” said Maria Pizzano, whose son participated in a virtual visit with StationMD.

The 12-month pilot program demonstrated:

  • Of the approximately 1,100 PHP members who have access to the StationMD’s telehealth service, there were 679 calls to StationMD.
  • StationMD was able to resolve 90% of patients’ medical matters virtually.
  • Over 12 months, the specialized service allowed:
    • PHP to avoid spending up to $2.2 million in ER and hospitalization costs
    • PHP to avoid spending up to $20,800 in transportation costs
    • A savings of up to $1,900 per member on medical cost

According to a study in the New England Journal of Medicine, the chances of dying from COVID-19 are higher for those with I/DD than they are for people with congestive heart failure, kidney disease or lung disease. At the onset of the pandemic, it was critical for the health and safety of PHP’s members to have a telehealth partner specializing in I/DD patient care to help them avoid unnecessary hospital visits where they could be exposed to coronavirus.

“We are thrilled with the StationMD partnership in helping our members avoid disorienting—even traumatic—visits to the ER 90% of the time. Their ability to bring specialized doctors to a virtual examination room allowed our members to get the medical care they needed without the anxiety associated with a trip to the ER and delays in receiving care services and treatments. This is a clear example of rethinking health care in a person-centered manner,” stated Kerry Delaney, CEO of Partners Health Plan.

“Our model bridges people with I/DD to doctors who are best-trained to meet their needs, and that translates to better health outcomes. This specialized telemedicine model is providing people with I/DD a better standard of care while solving access issues. It also eases the pressure on support professionals and families,” said Dr. Maulik Trivedi, MD, Chief Strategy Officer at StationMD.

While COVID-19 was a catalyst for launching the partnership, this approach addresses the regular medical concerns people with I/DD encounter on any given day. The service can be used for urgent matters like fevers, seizures, mental health issues, and for routine matters such as a prescription refill. Improving healthcare access has been a life-saving measure for individuals with I/DD, their direct support professionals, and families during this time. As the demand for flexible and affordable I/DD home and community-based services grows, people with I/DD and their families now have a model that can be expanded to achieve this end.



About Partners Health Plan
Partners Health Plan (PHP) is the first-in-the-nation, provider-led managed care organization that fully integrates Medicare and Medicaid for individuals with intellectual and/or developmental disabilities (I/DD), so they have the most complete care package. PHP provides person-centered care for whole-person wellness addressing the physical, behavioral, and social needs of individuals to assist them in living a quality life. For more information, visit

About StationMD
StationMD is a telemedicine solution that specializes in serving people with intellectual and developmental disabilities (I/DD). It offers immediate access at any time to high-quality, board-certified doctors who are specially trained in the medical care and challenges of individuals with I/DD. StationMD currently serves ~30,000 individuals across 12 states. Learn more at, and follow along via Twitter and on Facebook and LinkedIn.


Paige Bagby, StationMD


Partners Health Plan Voted Best Presentation at NYSTEC Conference on Telehealth

On Wednesday, June 23, Partners Health Plan’s Director of Healthcare Programs, Scott Doolan, presented an overview of PHP’s telemedicine program and its outcomes at the NYSTEC conference on Telehealth, Innovation and Success. Conference attendees voted on multiple criteria and PHP was awarded $2,500 for best presentation which they will donate to a charitable organization.

Partners Health Plan (PHP) and StationMD launched a partnership to improve access to medical care for people with intellectual and/or developmental disabilities (I/DD) using a specialized telemedicine model. One year of data demonstrated that the partnership significantly reduced the need for ER visits and hospitalization, thus reducing medical costs for patients and payers.

Scott Doolan, RN BSN, MBA
Director of Healthcare Programs


Individuals with I/DD Tell Their Story About the Decision to be Vaccinated

Listen To This Powerful (14-Minute) Video

As several staff working with people with developmental and intellectual disabilities tell their story about the decision to be vaccinated.

New York State took a victory lap last week in announcing that 70% of New Yorkers have received at least one dose of a COVID-19 vaccine. We invite you to watch the video above that the NY Alliance created with contributors from AHRC Suffolk, Creative Lifestyles, HeartShare, Living Resources, Regional Centers for Workforce Transformation The ARC of Monroe and The ARC, Greater Hudson Valley.

Information Sessions

Learn More about Partners Health Plan at a Virtual Open House

For your convenience, Virtual Open Houses will be held on Mondays, Tuesdays and Thursday’s of each each week from June – December 2021. Presentations will be offered via Microsoft Teams, and a link to use to join the presentation will be emailed to you upon registration.

October 2021

October 4, 11, 18 & 25
12:00 – 1:30PM
October 5, 12, 19 & 26
7:00 – 8:30PM
October 7, 14, 21 & 28
10:00 – 11:30AM

November 2021

November 1, 8, 15, 22 & 29
12:00 – 1:30PM
November 2, 9, 16, 23 & 30
7:00 – 8:30PM
November 4, 11, 18 & 25
10:00 – 11:30AM

December 2021

December 6, 13, 20 & 27
12:00 – 1:30PM
December 7, 14, 21 & 28
7:00 – 8:30PM
December 2, 9, 16, 23 & 30
10:00 – 11:30AM

Open House Dates 2021

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